our services
We don't offer packages - every business is different, and every engagement we do is different.
We can provide our services as tailored, stand alone advisory and delivery engagements or by providing an on going fractional CxO service - interim or part time support to fulfil a customer experience/digital leadership role
We can be involved at any stage of your journey, from the up-front thinking to hands on delivery, playing an advisory and QA role to an existing team, or mobilising and running the whole show. The below are examples of the kinds of work we can do at each stage.
Discovery
&Data analysis
>
Delivering actionable insights and recommendations to form the foundation for strategic decisions
-
In-depth customer research to identify pain points
-
Customer journey / full funnel analysis
-
Analysis of operational processes, and digital touchpoints
-
Market trends & competitive positioning evaluation
design
strategy & solutions
>
Crafting customer experience & digital strategies; solutions and roadmaps
-
Customer experience blueprints that align with vision and objectives
-
End-to-end journey maps and future-state scenarios
-
Design of scalable and sustainable solutions, whether physical, digital, or hybrid
-
Prioritisation of initiatives into a structured, actionable roadmap
Bringing customer experience and digital change visions to life with practical, hands on delivery, from technology selection to cultural change adoption
deliver
change
>
-
Scope, plan and mobilise transformation initiatives & teams.
-
Lead initiatives to integrate technology, streamline processes, and improve touchpoints.
-
Manage the change journey to maximise adoption and reduce change 'noise'
-
Oversee the deployment of MVPs to deliver quick wins while setting the stage for long-term change
optimise
&
support
>
Providing ongoing support to ensure sustained success and continuous improvement
-
Guide change management efforts to embed new ways of working
-
Training and enablement for teams
-
Customer feedback and performance monitoring to identify areas for optimisation.
-
Act as a trusted partner, available for ongoing advice, programme refinement, or future enhancements
our Approach
design thinking
Design thinking is a human-centred, problem-solving approach that helps businesses create innovative solutions tailored to the needs of their customers and stakeholders. It’s a structured yet flexible methodology that prioritises empathy, collaboration, and iteration, ensuring the end result is not only effective but also meaningful and user-friendly.
In our work, design thinking involves deeply understanding the challenges faced by businesses and their customers, defining the problem clearly, and conceptualising creative solutions that balance desirability, feasibility, and viability.